Retail & Online
Consumer Retail & Online Marketplace Support Solutions
Seamless Shopping Experiences – Global Customer Support for Retail & E-Commerce
"Turn Browsers Into Buyers—With Multilingual, Omnichannel Retail Support"
CHACUSS GLOBAL SOLUTIONS powers customer care for leading retail and marketplace brands, reducing cart abandonment by 35% and boosting repeat purchases through AI-driven and human-assisted support in 150+ languages.
Get a Free Retail CX Audit
Why Retailers & Marketplaces Choose Us
✓ 90%+ customer satisfaction across retail clients
✓ 35% reduction in cart abandonment with live chat
✓ 150+ languages for global marketplaces
✓ 24/7/365 support (peak season-ready scaling.
Our Retail & E-Commerce Support Services
Pre-Purchase Support
(Subheading: "Guide Shoppers From Browse to Buy")
- Product recommendations (AI + human-assisted)
- Inventory/availability checks (real-time API integrations)
- Pricing/promotion clarification
- Multilingual sales support (native-speaking agents)
📌 Impact: Clients see 20% higher conversion rates on supported product pages.
Order Management & Post-Purchase Care
"Reduce WISMO Calls & Build Loyalty"
- Order status/tracking updates
- Return/refund processing (marketplace policy expertise)
- Delivery issue resolution (carrier coordination)
- Subscription management (renewals/cancellations)
📌 Case Study: Reduced "Where Is My Order?" (WISMO) calls by 50% for a fashion retailer.
Marketplace Seller Support
(Subheading: "Specialized Care for Amazon, eBay & Shopify Sellers")
- Buyer/seller dispute resolution
- Product listing optimization guidance
- Review management & feedback response
- Policy violation appeal support
📌 Marketplace Expertise: Amazon Seller Central, Walmart Marketplace, Etsy, and more.
VIP & Loyalty Program Management
(Subheading: "Increase Customer Lifetime Value")
- Tiered support for loyalty members (priority routing)
- Personalized outreach (birthdays/anniversaries)
- Points redemption assistance
- Win-back campaigns for lapsed customers
📌 Result: 3x higher repeat purchase rate among supported VIPs.
Omnichannel Retail Support
(Subheading: "Unify In-Store & Digital Experiences")
- BOPIS (Buy Online, Pick Up In-Store) coordination
- Store locator/liaison services
- Social commerce support (Instagram Shop, TikTok)
- SMS/WhatsApp order notifications
📌 Tech Integration: Shopify, Magento, Salesforce Commerce Cloud.
Retail Industry Specializations
(Logo Grid with Retail Verticals)
👗 Fashion & Apparel – Size/fit guidance, styling advice
📱 Electronics – Technical specs, compatibility checks
🍼 Baby/CPG – Subscription management
🛒 Marketplaces – Seller/buyer mediation
✈️ Travel Retail – Duty-free booking support
Client Success Story
"CHACUSS's Spanish/English support team handles 80% of our customer inquiries with 45% faster resolution times than our previous provider—all while maintaining our brand voice."
—Director of CX, Global Beauty Brand
📊 Typical Outcomes:
- 30% lower operational costs vs. in-house teams
- 4.8/5 average CSAT scores
- 15% increase in post-purchase upsells
Peak Season Readiness
(Holiday Prep Checklist)
🔹 Pre-hire talent pools trained before Q4
🔹 Modular scaling (add 200+ agents in 72 hours)
🔹 Multilingual holiday coverage (24/7 Diwali, CNY, Ramadan support)
🔹 AI chatbots for surge traffic
Technology & Platform Integrations
(Carousel with 50+ Icons)
eCommerce Platforms: Shopify, BigCommerce, WooCommerce
Marketplaces: Amazon, eBay, Walmart, Etsy
CRM: Zendesk, Freshdesk, Salesforce
AI Tools: ChatGPT Commerce, Dynamic Yield
FAQs
Find quick answers to the most frequently asked questions about our services, support, pricing, onboarding, and more. Our FAQ section helps you get the information you need—fast and hassle-free.
Q: How quickly can you onboard for holiday surges?
We activate pre-trained retail teams in 5-7 days—complete with your brand guidelines.
Q: Do you support marketplace seller performance metrics?
A: Yes! We monitor and improve your Order Defect Rate (ODR) and Late Shipment Rate.
Q: Can agents access our OMS/CRM in real time?
A: Absolutely—we integrate with most order management and helpdesk systems.