Health & Medical
Health & Medical Services Support Solutions
Elevating Healthcare Experiences – 24/7 Multilingual Patient Support
"Reduce Provider Burnout While Improving Patient Satisfaction – Our HIPAA-Compliant Healthcare Support Teams Handle It All"
CHACUSS GLOBAL SOLUTIONS delivers secure, culturally competent contact center services for healthcare providers, insurers, and med-tech companies. From appointment scheduling to telehealth coordination, we bridge communication gaps across 150+ languages while maintaining strict HIPAA compliance.
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Why Healthcare Organizations Trust Us
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✚ 150+ languages including medical ASL
✚ 24/7/365 multilingual nurse triage support
Our Healthcare Support Services
Patient Access & Scheduling
Streamline Front-Office Operations
- Appointment scheduling/rescheduling (Epic, Cerner, Athena integrations)
- Insurance verification & pre-authorizations
- Telehealth coordination & tech support
- No-show reduction campaigns (SMS/voice reminders📌 Proven Results: 30% fewer missed appointments for regional hospital clients.
Nurse Triage & After-Hours Support
"Licensed Clinical Backup for Your Staff"
- Symptom-based call routing (ACI, Schmitt-Thompson protocols)
- Multilingual nurse triage lines (150+ languages)
- Emergency call escalation (custom protocols per provider)
- Post-discharge follow-ups (readmission prevention)
📌 Compliance Feature: All calls logged in your EHR with full audit trails.
Payer & Insurance Support
(Subheading: "Bridge the Gap Between Providers and Patients")
- Benefits/coverage explanations (Medicare, Medicaid, commercial plans)
- Claims status & appeals assistance
- Prior authorization coordination
- Multilingual member education
📌 Case Study: Reduced payer call abandonment rates from 25% to 8%
Behavioral Health Support
"Specialized Care for Sensitive Needs"
- Crisis line overflow support (suicide prevention trained)
- Appointment adherence programs
- Medication refill reminders
- Cultural competency training (LGBTQ+, refugee populations)
📌 Security Protocol: PHI-redacted reporting available.
Medical Interpretation Services
"Certified Healthcare Interpreters On Demand"
- Over-the-phone interpretation (OPI)
- Video remote interpreting (VRI)
- Specialty-specific terminologies (oncology, cardiology, etc.)
- ADA-compliant ASL support
📌 Quality Assurance: All interpreters pass medical terminology testing.
Healthcare Compliance & Security
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✔ HIPAA Compliant ✔ HITRUST CSF Certified ✔ SOC 2 Type II ✔ PCI DSS
Our Security Protocols Include:
- End-to-end encryption for all PHI
- Biometric access controls at facilities
- Regular penetration testing
- EHR integrations with audit trails.
Client Success Story
"After implementing CHACUSS's multilingual nurse triage line, our patient satisfaction scores improved by 35 points while reducing after-hours physician callbacks by 60%."
—Director of Patient Experience, 300-Bed Hospital System
📊 Typical Outcomes:
Industries We Serve
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🏥 Health Systems – Centralized contact centers for multi-location groups
💊 Pharmacies – Medication adherence programs
🩺 Clinics – Appointment scheduling overflow
📊 MedTech – Patient onboarding for devices/apps
🏛️ Public Health – Multilingual community outreach.
How We Implement Healthcare Support
(4-Step Process)
- Compliance Review – BAA signing & workflow mapping
- System Integration – EHR/EMR, CRM, and telephony setup
- Agent Certification – HIPAA training + specialty modules
- Go Live with QA – Real-time monitoring & reporting.
FAQs
Find quick answers to the most frequently asked questions about our services, support, pricing, onboarding, and more. Our FAQ section helps you get the information you need—fast and hassle-free.
Q: How do you ensure HIPAA compliance with offshore agents?
A: Our Dominican Republic facility is HITRUST-certified with US-grade security controls, and all data remains encrypted in transit/at rest.
Q: Can you support specialized medical terminologies?
A: Yes—we maintain glossaries for 25+ specialties and certify interpreters in niche fields.
Q: What's your average speed-to-answer for urgent calls?
A: Under 20 seconds for calls flagged as clinical urgent in your protocols.