Resources Hub
CHACUSS Resource Center
"Actionable Insights for Global Customer Experience Leaders"
Access our library of guides, webinars, and tools to optimize your multilingual operations—whether you're exploring outsourcing or leveling up your existing program.
Resource Categories
Industry Reports & Whitepapers
(Filter by: Healthcare | Retail | Telecom | Insurance)
Featured Downloads:
🔹 2024 Global CX Trends Report (45 pages, 12 markets)
🔹 HIPAA Compliance Checklist for Call Centers
🔹 Multilingual Support ROI Calculator (Excel Tool)
📌 Pro Tip: Bookmark our Quarterly Compliance Updates for regulated industries
On-Demand Webinars
Top Sessions:
▶ "Reducing Churn in Insurance: 3 Field-Tested Strategies" (58 min)
▶ "AI + Human Agents: Finding the Sweet Spot" (Panel Discussion)
▶ "Scaling for Holiday Peaks Without Quality Drops" (Retail Focus)
Coming Soon:
🗓️ June 25: "Omnichannel Support for Marketplaces"
Case Studies
Filter By:
✅ Problem Type (Compliance, Scaling, Cost Reduction)
✅ Industry
✅ Service Line
Recent Additions:
🏥 Healthcare: Reduced Patient No-Shows by 40%
🛍️ E-Commerce: 35% Lower Cart Abandonment
📞 Telecom: 28% Faster Technical Resolution
Blog & Articles
(Latest 3 Posts + Category Explorer)
Popular Topics:
✓ Multilingual CX
✓ Compliance Updates
✓ Agent Training
✓ Technology Integration
Editor’s Pick:
📖 "When to Insource vs. Outsource Customer Support"
Tools & Templates
Most Downloaded:
📝 Call Center SLA Template
🔄 Process Mapping Workbook
🌐 Language Coverage Checklist
New Addition:
🤖 Chatbot Conversation Flow Builder
Resource Spotlight
This Month:
📢 "The 2024 Contact Center Compliance Handbook"
- Covers GDPR, HIPAA, TCPA updates
- Includes self-audit scorecard
Partner-Exclusive Resources
What’s Inside:
🔒 Customized Performance Dashboards
🔒 Branded Training Modules
🔒 Quarterly Business Review Templates
FAQs
Find quick answers to the most frequently asked questions about our services, support, pricing, onboarding, and more. Our FAQ section helps you get the information you need—fast and hassle-free.
Q: How often are resources updated?
A: Whitepapers/annual reports refresh yearly; compliance materials update quarterly.
Q: Can I request a custom case study?
A: Yes! Partners get 2 free customized success stories annually.
Q: Are webinars certified for continuing education?
A: Select sessions offer SHRM/HIPAA CE credits—look for the badge.
Positive energy, great team spirit, hard workers and awesome people! I warmly recommend them!
