Telecom & Digital
Telecom & Digital Communications Support Solutions
Reducing Churn & Boosting NPS – Specialized Telecom Customer Support
"Where Every Call, Chat, and Ticket Impacts Your Bottom Line"
CHACUSS GLOBAL SOLUTIONS delivers telecom-grade customer care that reduces average handle time by 30% while improving first-call resolution—all with native-speaking agents in 150+ languages.
Request a Telecom CX Assessment
Why Telecom Leaders Partner With Us
🔹 40% faster resolution on technical inquiries
🔹 28% reduction in customer churn
🔹 150+ languages including regional dialects
🔹 99.9% uptime across all support channels
Our Telecom Support Services
Technical Troubleshooting
(Subheading: "Reduce Truck Rolls With Expert Remote Support")
- Device configuration (routers, set-top boxes, IoT)
- Network diagnostics (speed tests, latency issues)
- Billing system navigation
- Field technician coordination
📌 Impact: 35% fewer dispatches through effective remote resolution.
2. Customer Onboarding & Retention
"From Activation to Advocacy"
- SIM activation support (eSIM compatible)
- Plan migration assistance
- Win-back campaigns for at-risk customers
- Loyalty program management
📌 Case Study: Improved NPS by 22 points for a European MVNO
Billing & Account Management
(Subheading: "Transparency Builds Trust")
- Invoice explanations (itemized charges)
- Payment arrangements
- Promotion enrollment
- Fraud alert handling
📌 Compliance Feature: PCI-DSS certified payment processing
Digital Self-Service Enablement
"Guide Customers to Faster Resolutions"
- IVR optimization (natural language processing)
- Chatbot training (telecom-specific intents)
- Knowledge base development
- App/web support
📌 Tech Integration: BroadWorks, Metaswitch, Salesforce Billing.
Multilingual Market Expansion
"Launch New Regions With Confidence"
- Local dialect specialists (e.g., Haitian Creole for Miami markets)
- Cultural competency training
- Regulatory compliance support (FCC, Ofcom, etc.)
- Peak hour staffing for global time zones
📌 Success Story: Enabled APAC market entry with Cantonese/Mandarin support.
Telecom Specializations
(Interactive Network Diagram Showing Touchpoints)
📱 Mobile Operators – 5G migration support
📶 ISPs – Broadband troubleshooting
📞 VoIP Providers – Business PBX configuration
🛰️ Satellite Comms – Rural service education
🔌 IoT Providers – Device provisioning
Client Impact Metrics
📉 -45% repeat contacts
⏱️ -30% average handle time
💰 $3.2M annual savings (for Tier 2 carrier)
⭐ 4.9/5 CSAT scores
CX Transformation Framework
(4-Phase Approach)
- Diagnose – Customer journey mapping
- Optimize – Process redesign
- Implement – Tech+agent deployment
- Elevate – Continuous improvement
Technology Ecosystem
(Integration Cloud Graphic)
OSS/BSS: Amdocs, Netcracker, Oracle
CPQ: Apttus, CloudSense
CRM: Salesforce, Microsoft Dynamics
Network Tools: Cisco Prime, Nokia SAM
FAQs
Find quick answers to the most frequently asked questions about our services, support, pricing, onboarding, and more. Our FAQ section helps you get the information you need—fast and hassle-free.
Q: How do you handle complex network outages?
A: Our command center follows your escalation matrix with real-time incident tracking.
Q: Are agents trained on specific carrier systems?
A: Yes—we certify teams on your OSS/BSS platforms before go-live.
Q: Can you support fiber rollout campaigns?
A: Absolutely—we've managed 50+ market launches with pre-sale education.