Customer Service Representative
--Chacuss GS--
As a Customer Service Representative, you will handle inbound and outbound calls, assisting customers with inquiries, complaints, and support requests. Your role is to provide excellent service, resolve issues efficiently, and ensure customer satisfaction. You will represent the company professionally, maintaining a positive and helpful attitude in every interaction.
Your daily tasks will include responding to customer concerns, processing orders, and providing accurate information about products or services. You must be a problem solver, an active listener, and able to handle high call volumes. Your ability to build rapport and deliver quality service will contribute to overall customer retention.
Key Responsibilities
- Answer and manage customer inquiries.
- Provide accurate product or service details.
- Resolve customer complaints professionally.
- Process orders, refunds, and account updates.
- Ensure a positive customer experience.
Requirements
- Fluent in English and/or Spanish.
- Previous customer service experience preferred.
- Strong communication and problem- solving skills.
- Ability to handle high call volumes.
- Reliable internet and headset required.
Key Skills
- Active listening and empathy.
- Quick problem-solving and adaptability.
- Strong verbal and written communication.
- Attention to detail and accuracy.
- Patience and professionalism under pressure.
Why Work with Chacuss LLC?
Career Growth – Internal promotions available.
Flexible Schedules – Work from home options.
Supportive Team – Training and guidance provided.
Competitive Pay – Earn based on performance.
Job Stability – Long-term opportunities.
Engaging Work – Every day is different
