Team Leader – Customer Service & Training
--Chacuss GS--
As a Team Leader, you will supervise, train, and mentor a team of customer service agents, ensuring high-quality performance and productivity. Your role includes monitoring daily operations, coaching agents, and implementing strategies to improve efficiency and customer satisfaction. You will act as a bridge between agents and management, providing guidance and support.
You will be responsible for conducting training sessions, tracking performance metrics, and fostering apositive work environment. Your leadership skills will be essential in motivating the team, handling escalations, and ensuring compliance with company policies. A successful Team Leader will drive continuous improvement and uphold service excellence.
Key Responsibilities
- Supervise and coach customer service agents.
- Conduct training sessions for new hires.
- Monitor team performance and provide feedback.
- Resolve escalated customer issues.
- Ensure adherence to company policies.
Requirements
- Fluent in English and/or Spanish.
- 2+ years of leadership experience preferred.
- Strong training and coaching abilities.
- Excellent problem-solving and decision-making skills.
- Reliable internet and headset required.
Key Skills
- Leadership and team motivation.
- Effective training and mentoring.
- Conflict resolution and problem-solving.
- Performance monitoring and reporting.
- Strong communication and multitasking.
Why Work with Chacuss LLC?
Leadership Growth – Advance your career in management.
