Requirements

•  Fluent in English and/or Spanish.
• 2+ years of leadership experience preferred.
• Strong training and coaching abilities.
• Excellent problem-solving and decision-making skills.
• Reliable internet and headset required.

Key Responsibilities

• Supervise and coach customer service agents.
• Conduct training sessions for new hires.
• Monitor team performance and provide feedback.
• Resolve escalated customer issues.
• Ensure adherence to company policies.

Requirements

•  Fluent in English and/or Spanish.
• Previous customer service experience preferred.
  
• Strong communication and problem- solving skills.
  
• Ability to handle high call volumes.
• Reliable internet and headset required.

Key Responsibilities

• Answer and manage customer inquiries.
• Provide accurate product or service details.
• Resolve customer complaints professionally.
• Process orders, refunds, and account updates.
• Ensure a positive customer experience.